ROASTER SUCCESS AND BUSINESS DEVELOPMENT | Coffee Exchange

FULLTIME: ROASTER SUCCESS AND BUSINESS DEVELOPMENT

Coffee Exchange is a global coffee marketplace that connects coffee farmers directly to coffee roasters. Using transparency and supply chain tracking technology the Coffee Exchange is changing how Coffee is traded on the planet. Coffee Exchange has operations in over 10 origins and imports coffee into China and the USA.

RESPONSIBILITES

• Roaster Relationship Management
  • Connect with existing roasters to gain a deeper understanding of customer demands
  • Contact all new roasters to introduce Coffee Exchange and learn about their operations
  • Act as the main contact point for all questions and issues
• Business Development
  • Prospect and develop a database of new leads using various online channels (Taobao, JD, Ect.)
  • Call new leads to introduce the Coffee Exchange platform and offer samples
  • Document the optimal process from Lead Generation to New Client within a CEx sales manual that can be used to onboard and teach new colleagues
• Samples Tracking and Execution
  • Ensure that samples are offered to all appropriate roasters for each incoming batch
  • Follow-up on samples sent to obtain feedback on coffee and book product orders
  • Manage and continuously improve sample distribution and follow-up system
• Business Development Events
  • Project manager for Coffee Exchange booth and operations at trade events such as HotelX, Beijing Coffee Show, Etc.
  • Plan booth design, cupping activities and sales + marketing materials
  • Pitch and execute other in person coffee events to attract new clients and followers

Requirements

• Languages: Native level Chinese and fluent English
• Experience within Sales, Account Management and/or Customer Success
• Ability to self-manage time and projects
• Knowledge of and interest in the coffee industry
• Passion for startups and desire to learn!

Benefits

• 9,500 RMB base salary 20,000 RMB on target earnings
• Advancement and growth opportunities
• Fast paced, supportive and fun working environment