Customer support manager | AMMA

 In

Full time
Remote
Posted 4 weeks ago

Customer support manager
Full time

About AMMA Pregnancy Tracker
AMMA Pregnancy Tracker is a global mobile service for pregnant women and their families. Our mission is to provide informational and emotional support for women in all matters of motherhood and family.
Our application is one of the best apps that supports women during pregnancy, we have more than 1 million active users round the world monthly. Now articles are translated into 9 languages.

Position Description
One of the company’s values is attention to each user.
That is why we are expanding the support department and are looking for a Customer Support
Manager – a person who will take responsibility for responding to user reviews in each language (Thai/Vietnamese/Indonesian/Malay/Hindi/Filipino/Tamil).

Responsibilities:
• to respond to messages from users in chat / e-mail
• to respond to reviews in stores
• to communicate with technical specialists

Qualification:
• 1 year or more experience in a similar position in a B2C mobile solution
• English – Upper-Intermediate
• the ability to handle conflicting cases
• desire to help people in solving their problems and kindness
• a big plus would be knowledge of few languages

Job Types: Part-time
Salary: at the interview
Location: remotely
Application procedures: Send your CV to hr@amma.family

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