Customer Service | Web2ship

 In

Full time, Intern
Posted 1 month ago

About Web2ship

Web2ship.com help online sellers to compare, ship and manage multiple shipping companies with a single API platform and high discount shipping rates.

Website: http://www.web2ship.com

TEAM:

Alex Cheong

Founder and CEO

10 Years of eCommerce experience, PayPal Evangelist and eBay Business Development partner in Malaysia.

Ryan Woo

Co-Founder and COO

eCommerce specialist

Winsie Deng

Co-Founder and CMO

10 years of experience in Human Resources and Retail

 

Customer Service

Requirements

  • Required languages: English, Bahasa Malaysia, Mandarin(optional)
  • Skills required: Microsoft Office / Excel
  • Device required: Must have your own laptop

Responsibility

  • Provide support, answer calls, reply to the help desk, live chat, Facebook, Twitter, and send emails to customers.
  • Generate shipping documents and process shipments.
  • Arrange for pick-up, get off, and return.
  • Work with suppliers to provide customer service and follow up claims/lost/returns/damaged goods, etc.
  • Monitor freight activity and display reports.
  • Must be able to work independently and focus.
  • Must be able to demonstrate teamwork spirit in the customer service team.
  • Prepare monthly reports.

Benefits

  • Internship allowance
  • 9am-6pm from Monday to Friday.
  • Closed on public holidays.

 

Additional Benefits

EPF / SOCSO / PCB

 

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