Business Operation Internship (English Speaking) | TravelRight

 In

Intern
上海
Posted 2 months ago

Business Operation Internship (English Speaking)

 

Company Introduction

TravelRight is looking for our Customer Success and Business Operation Manager Intern to join our smart claim management team in Shanghai.

We are creating killer solution for air disruption pain-point, which will impact the entire airline aftersales care and benefit passengers, airlines and many other travel industry players.

We are first Air Compensation platform in Asia and our company got nominated as one of the most innovative startups in the ITB China 2019, and we partner with major online travel agents from China (Web: www.travelright.cn. WeChat public page:Travelright).

We are moving forward to expend our market to rest of Asia since 2020. This is a great opportunity to create a high-value solution while working in a dynamic and international entrepreneurial environment.

 

Job Description

Customer Success Management:

– Updating the Q&A / client service materials

– Supporting clients by phone/ emails/ online messages

– Coordinating with partners to better service clients

 

Claim Management:

– Verifying claims and documents

– Updating the database in our system

– Identifying and solving the problems

– Coordinating with the operational teams from our partners and legal team from our company

 

Marketing coordination:

– Managing Web and Email content:

– Create great air compensation service content for customer education

– Designing commercial presentations for potential partners

 

Skills:

– Proficient in Excel and PowerPoint. Graphic design is a plus

– Fully fluent, good writing skills in English.

– Great communication and organization skills

– Experience in content marketing.

– Multi-tasking ability

 

Please email your English CV with your introduction to Sophie (the Founder) contact@mastertrip.cn

Job Features

Job CategoryOperations

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